Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Best Online Casinos. Most messages we get fall into three buckets: a reader spotted something out of date, a reader wants a bonus term explained in plain English, or a reader is stuck with a casino over a withdrawal. Below is how to reach us, what we can realistically help with, and what has to go to the operator or a regulator instead.
Write to us at [email protected]. Include the casino name, the state you are playing from, and the date of whatever happened. Those three details save a round trip and let us check the terms you are actually looking at rather than a version published somewhere else.
Before You Write: What We Can and Cannot Do
We are an independent research and comparison publisher, not a casino, not a payment processor and not a regulator. We hold no player accounts, cannot see your balance, cannot release a pending withdrawal and cannot overturn a bonus confiscation. Being clear about that up front is the fastest way to get you to someone who can actually act.
| Your issue | Who resolves it | How we can help |
|---|---|---|
| Pending or delayed withdrawal | The casino's support and payments team | Explain the usual verification steps and what to ask for in writing |
| Bonus voided for a max-bet breach | The casino, then its complaints channel | Point you to the clause that governs it and how those rules normally read |
| Account locked during KYC | The casino's verification team | Explain what documents are typically requested and why |
| Factual error on our site | Us | Verify, correct and note the change |
| Gambling harm or loss of control | Support services and self-exclusion tools | Point to self-exclusion, deposit limits and blocking software |
How We Handle Commercial Relationships
Some of the casino links on this site are commercial. If you open an account through one, the publisher may earn a commission. That arrangement does not buy a position in our rankings, does not soften a review and does not stop us publishing a drawback. If you believe a page reads like an advert, say so in your email — that is a legitimate complaint and we would rather hear it than not.
Questions About the Brands We Rank
A large share of reader mail is about specific offers, so here is the context we work from on the three we get asked about most. Advertised bonus figures below are the operator's own marketing, not our assessment of value, and every one carries wagering conditions you need to read before depositing.
Raging Bull — the headline number readers query most
Raging Bull sits top of our list at an editorial rating of 10.0, and its advertised 410% up to $10,000 plus 50 free spins is the single offer we field the most questions about. The reason is arithmetic: a four-figure headline cap looks like a payout ceiling, and it is not. It is a matching cap, and the amount you can actually release depends on the playthrough multiple, which games count toward it, and any maximum cashout attached to the bonus portion. The limitation worth stating plainly: high-percentage match bonuses of this shape usually carry the heaviest wagering requirements on the market, and if there is a max-bet rule you exceed by a dollar, the whole bonus balance can be forfeited. Read the promotional terms on the operator's own page before you deposit, not our summary.
Magician Bet — a different structure worth asking about
Magician Bet is here, at 9.8, because its advertised 101% No Wagering offer works on an entirely different principle from the rest of the list. No-wagering promotions convert to withdrawable funds without a playthrough multiple, which removes the most common reason players lose a bonus. That makes it easier to reason about than a 400% match. The trade-off is scale: no-wagering offers are typically capped low relative to headline match deals, and "no wagering" almost never means "no conditions" — minimum deposits, game restrictions, expiry windows and maximum cashout can all still apply. If you email us about this one, tell us which condition you are stuck on.
Uptown Aces — the largest advertised percentage on the list
Uptown Aces, rated 9.8, advertises 600% for new players, the biggest multiple we list. It earns its place because it shows the reader what a percentage does and does not tell you: a 600% match on a small deposit ceiling can be worth less in withdrawable terms than a 200% match on a larger one, once wagering and cashout caps are applied. The genuine limitation is the same one that applies across this bracket — the higher the multiple, the more likely there is a low maximum cashout on winnings derived from bonus funds, and the more likely that table games and live dealer play contribute at a reduced rate or not at all.
Other brands you will see on our lists — Slots of Vegas (375% bonus plus 50 free spins on Cash Chaser), Card Crush, Zumba Cards, BetUS, Amazon Jackpots, Slots and Casino and Bets.FM — are covered in their own reviews. If you have a question about one of them, name it in the subject line.
Money Questions We Get Asked
Nothing on this site costs you anything to read, and we never ask readers for payment or account details. The money questions that reach us are almost always about the casino side, so here is the shape of an answer while you wait for ours.
- Getting in. Operators set their own minimum deposit, commonly a small fixed floor in US dollars. A bonus may require a higher deposit than the account minimum — check which figure the promotion is keyed to.
- Paying in. Debit cards are the most widely accepted route for US players. Credit card acceptance is inconsistent and some issuers decline gambling transactions outright. ACH and bank transfer are common for larger amounts. E-wallet and PayPal availability varies by operator and by state — verify on the cashier page rather than assuming.
- Getting paid. Withdrawals usually run through the same method you deposited with where possible. Expect a minimum withdrawal amount, a daily, weekly or monthly withdrawal limit, and a processing hold before the payment leaves the operator. Timings quoted in marketing are advertised speeds, not results we have measured.
- Fees. Many deposits are fee-free, but some withdrawal methods carry a charge, and extra withdrawals beyond a free monthly allowance can attract one. The fee schedule sits in the terms, not the promo banner.
- Verification. KYC identity checks are standard, and source-of-funds checks can be triggered by larger or unusual amounts. Uploading documents before your first cashout request is the single most effective way to avoid a delay.
What the Casinos on Our Lists Actually Offer
If your message is about finding a particular kind of game, it helps to know how these catalogues are usually organized:
- Slots — the bulk of most libraries, varying by RTP and volatility. High-volatility titles pay less often and larger; low-volatility ones do the reverse.
- Progressive jackpots — pooled prizes that build until they drop. Some require a maximum-stake bet to qualify for the top tier.
- Table games — blackjack, roulette and baccarat in RNG form, where a certified random number generator decides each round.
- Live dealer rooms — streamed tables with a human dealer. These frequently contribute little or nothing toward bonus wagering.
- Mobile play — browser-based or via a dedicated casino app, with catalogue size sometimes smaller than desktop.
Sweepstakes-style brands such as Card Crush, Zumba Cards and Amazon Jackpots use coin or sweeps currency models rather than direct cash wagering, so their offers read differently and redemption rules replace conventional withdrawal rules. Ask us if that distinction is what is confusing you.
Sportsbooks and Other Lines Under the Same Roof
Several operators we cover run more than a casino. BetUS, for example, is known primarily for sports betting alongside its casino product, and its advertised 200% up to $4,000 for new players may apply to one side, the other, or both under separate terms. Bets.FM advertises a crypto-denominated offer — 225% up to 1 BTC plus 225 free spins — which behaves differently again, since crypto balances move with exchange rates and the dollar value of a cap is not fixed. If your question concerns a sportsbook bonus, a poker promotion or a crypto deposit rather than casino play, say which product you mean; the rules rarely carry across.
Legal Standing, Eligibility and What That Means for Your Message
You must be 21 or over to gamble online in most US jurisdictions, and legal availability is decided state by state, not federally. Some states license online casino operators directly; many do not permit real-money online casino play at all; sweepstakes and social models operate under different rules again and are unavailable in certain states. Accepting customers from a state is not the same thing as being authorized to serve that state — that distinction matters more than any other on this site.
We cannot give legal advice, confirm whether a specific operator is authorized where you live, or tell you a site is safe. What we can do is explain how licensing works, what a complaints route normally looks like, and what protections do or do not follow. Readers comparing options outside the US framework can also see our guide to casinos operating outside GamStop, though the rules there differ from US state licensing and should not be read as equivalent.
If Gambling Has Stopped Being Fun
Tell us in your first line if that is why you are writing and we will answer that before anything else. Gambling is entertainment with a cost; it is not income and it will not fix a financial problem. Practical steps available to most players: set deposit and loss limits in your account before you play, use the operator's self-exclusion tool, install gambling blocking software on your devices, and contact the National Council on Problem Gambling helpline at 1-800-GAMBLER, which operates 24/7 across the US. We will not lecture you and we will not publish your message.
Corrections, Complaints and How We Assess Casinos
Our rankings come from documented research, not play testing. Nobody here deposits, wagers or withdraws to produce these pages. We read published terms, licensing information, payment and withdrawal policies, game catalogues and complaints handling, then weigh them against what the page is about — for this site, how payouts, limits and conditions actually work. Editorial ratings are ours; they are not customer review scores.
- Email us with the page URL, the claim you are disputing and any source you have.
- We check it against the operator's current published terms and dated licensing information.
- If we got it wrong, we correct it and update the fact-check date on the page.
- If the operator's terms changed rather than our copy being wrong, we say so, because that distinction matters to readers.
All pages on this site carry a fact-check date; this one was last reviewed Sep 25, 2026 by Colin Griffin. Terms move faster than publishing schedules, so treat any figure here as a prompt to check the operator's page, not as a substitute for it.
Sending Us a Message That Gets a Useful Answer
We read everything and reply from a real address, typically within two business days. Volume rises after big promotional pushes, so allow longer around those. A good message names the casino, the state, the date, the exact wording of the term you are querying and what outcome you are after. A message saying only "they won't pay me" will get a reply asking for all of that, which costs you a day.
If you represent an operator or affiliate program, send your proposal to the same address and mark it clearly. We will read it. It will not change a ranking, and any commercial arrangement is disclosed on the pages it affects. Write to [email protected] whenever you are ready.